Position Description
The GM is an executive position responsible for sales, operations and financial management of a local data centre business. Responsibilities include sales strategy & execution, forecasting, people management, local marketing, operations, customer satisfaction and financial management (accountable for P&L). It includes developing a go-to-market strategy and executing that strategy. Must have local market knowledge (Edmonton) and strong I/T sales, marketing and management experience. Data centre operational experience a plus. Teamwork and an entrepreneurial spirit are keys to success.
Key Responsibilities
- Business Management
- People management and leadership through motivation
- Profit & Loss / Budget responsibility
- Identification of product requirements and solutions
- Monthly review of financial statements with executive team
- Management of local partners including recruitment, training, solution delivery
- Sales Management
- Development and execution of local go-to-market strategy
- Lead and assist in sales process and closure (player/coach)
- Solution selling implementation and execution
- Sales forecasting and CRM (pipeline) management
- Meet/exceed sales objectives
- Provide Care Factor visibility to local market/community
- Execute local marketing programs to support sales efforts and Care Factor branding
- Operations Management
- Responsible for customer implementation
- Capital budget management for success based requirements
- Responsible for customer satisfaction
- Evaluation of central operations customer service/support monthly
- Operational responsibilities for onsite maintenance activities
- Responsible for physical plant in concert with corporate operations
Knowledge, Skills and Key Leadership Characteristics
The right candidate should possess the following experience, skills and leadership characteristics:
Knowledge and Skills
- At least 3 years of management experience
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- Complex I/T sales experience
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- Consultative or solutions selling experience
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- Ability to call on C-Level executives
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- Customer support experience
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- Strategic thinker, tactical execution
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- Ability to partner and influence
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- Large company experience (entrepreneurial)
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- People management and leadership
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Key Leadership Characteristics
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- Executive level person with “presence” in the local market
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- Ability to handle tough situations with clients (external and internal)
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- Ability to build and lead a team
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- Strong multi-tasking capabilities
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- Can operate business on their own and in a team environment
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Education: Bachelor’s degree required.
Reports to: Vice President Sales & Marketing
Location: Local to Edmonton area