Bridging the Gap between IT and Facilities
Posted by Scott Sargent on Fri, Oct 22, 2010
Understanding how IT and Facilities must play together for Service Management success!
Mission-critical environments are hybrid entities, often driven by opposing technological, financial and physical demands of both Information Technology (IT) and Facilities.
IT and Facilities are two distinct disciplines. The virtual IT world is digital and dynamic.
Rapid advances create a highly competitive environment of constant change where system capabilities and requirements expand exponentially. Equipment obsolescence is assumed.
Facilities, on the other hand, is a world where physical laws rule. While technology has increased control over these systems, fundamental physical principals remain fixed. It’s a tangible, hands-on world where forces of nature refuse to bow to market trends or corporate mandates.
Not surprisingly, these two professions have their own language, sometimes seemingly conflicting objectives and very distinct perspectives. Yet success depends on the ability of both IT and Facilities teams to communicate, establish realistic goals and appreciate each other’s needs and concerns.
This session will provide insights on:
- Where are the GAPS’s between IT & Facilities?
- The “Timeframe” GAP
- The “Information” GAP
- The “Hand Off” GAP
- Why it’s critical to get IT at the table when data centre design decisions are being made.
- The importance of clear role definition and a clear demark point between IT & Facilities.
Click to Register
Presenting to itSMF membrs will be Dietmar Bloedorn.
Dietmar is senior design engineer and has worked with Care Factor for the past ten years.
During this time he has:
- Created design and specification documents for a numerous data centres,
- Completed comprehensive audits of major mission critical computer facilities including mechanical, electrical, fire protection, security and cable management systems.
- Managed the upgrade of existing production environments to accommodate additional equipment and improve the design and function of existing components.
- Designed, operated and maintained an Asynchronous Transfer Mode (ATM) network and its associated operational software.
- Assisted in the design and implementation of a voice, video and data network over Internet Protocol (IP) and ATM
Details:
When: Thursday, October 28th, 2010
7:00 AM - Registration and Breakfast
8:00 – 9:05 AM - Presentation
9:05 – 9:30 AM - Questions and Close
Where: Bow Valley Club
#370, 250 – 6 Ave S.W. Calgary, Alberta, T2P 3H7
Cost: Breakfast and Presentation:
itSMF Members = $20 + GST
Non-Members = $30 + GST (To become an itSMF member go to www.itsmf.ca)
Registration and Payment (VISA, MC, AMEX) Deadline: October 25th, 2010 or until sold out.
Contact Cassandra Gatchuff if you have any difficulties: cgatschuff@itsmf.ca
itSMF SAB Event Cancellation Policy:
Full payment must be received from the Registrant four (4) business days prior to an itSMF SAB event or the Registrant will be removed from the enrollment list and will not be guaranteed a place at the event. Registrations cancelled more than four (4) business days before an itSMF SAB event will be eligible for a refund.
About itSMF Southern Alberta Branch
The IT Service Management Forum (itSMF) is an international not-for-profit organization for IT Service Management Professionals. The itSMF Southern Alberta Branch will provide the opportunity to grow a base of knowledge and will provide an accessible network of industry experts, information sources and events to help you address IT Service Management issues and achieve the delivery of high quality, consistent IT services through the adoption of Best Practices.
Today the international de facto standard of IT Service Management best practices is ITIL. Where do you find a community of IT Services Management peers using best practices? itSMF Southern Alberta Branch!